Amazon's A-Z Guarantee Protection is a program that provides customers with protection when purchasing items from third-party sellers on the Amazon marketplace. This program covers items that are not received or items that are not as described.
The A-Z Guarantee Protection ensures that customers receive their orders or receive a refund in case of any issues. If a customer does not receive their order, they can request a refund or a replacement through the program. If the item received is not as described, the customer can request a refund or a replacement, as long as they provide evidence that the item is not as described.
Customers can file a claim under the A-Z Guarantee Protection by going to the "Your Orders" page in their Amazon account and selecting the item in question. They will then be prompted to provide details about the issue and upload any relevant images or documents. Amazon will review the claim and make a decision within a few days.
It's worth noting that the A-Z Guarantee Protection does not cover items that are not returnable, like digital content, and it's not valid for items sold by Amazon.