Amazon FBA (Fulfillment by Amazon) sellers are required to have a refund policy in place for their customers. This policy should be clearly stated in the product listing, and should outline the conditions under which a customer may request a refund or replacement. Some common reasons for a refund may include receiving a damaged or defective item, receiving the wrong item, or simply not being satisfied with the product.
Amazon's policy is that the seller is responsible for refund the amount to the customer, in the event of any issues.
Amazon's refund policy states that customers can return most items that are sold and fulfilled by Amazon within 30 days of delivery for a full refund. Items must be in new condition and in their original packaging to qualify for a refund.
For items sold by third-party sellers on Amazon, the refund policy may vary. In these cases, the seller's refund policy will be displayed on the product page and in the order confirmation email. Customers should check the seller's policy before making a purchase, and contact the seller directly for assistance with a refund.
For products that are not returnable, like digital content and certain items, the policy will be mention on the product page.
In addition, Amazon has a A-Z Guarantee Protection for the customer which covers items that are not received or items that are not as described.