Reverse Logistics

Amazon removals and returns. B2C returns. Including topics on handling customer returns.

Reverse logistics for online sellers in Germany encompasses the processes of managing customer returns, refunds, repairs, recycling, and disposal of products sold on platforms like Amazon.de, eBay.de, Otto.de, or Zalando. As a critical component of Germany’s €70 billion+ e-commerce market (2025 projection), part of the $1.21 trillion global cross-border B2C sales, reverse logistics ensures customer satisfaction, cost recovery, and compliance with strict German/EU regulations such as WEEE, PPWR, GDPR, VAT, ICS2, and CBAM.