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27.09.2025Customs Clearance Service in Germany
for e-commerce sellers on Amazon, Shopify, OTTO, Kaufland, eBay.de, Zalando, Decathlon, Real.de and more...
Locations:
Sea container terminal: Wilhelmshaven, DEWVN (also known as “Hamburg West”)
Magdeburg (central Germany, offering 24–48 hour B2C delivery across DE)
We understand challenges of e-commerce logistics, thus we have selected a group of independent and experienced customs agents in Germany and Poland, who understand the needs and specifics of online merchants when it comes to importing into the European Union from China, India, USA, Canada, United Kingdom, or anywhere else.
OUR GOAL
To provide an A-to-Z e-commerce logistics solution that would complete Amazon fulfillment network in the European Union.
The Process of Customs Clearance in Germany
The customs clearance in Germany begins with accurate documentation and ends when your goods are released by German customs.
This requires full awareness of laws and regulations, the role of customs authorities, and communication with customs officials.
Step 1 – Document Preparation and Verification
Every clearance depends on the right paperwork. We prepare and verify:
Commercial invoice, packing list, and certificates of origin
Declared country of origin and value of the goods
Necessary permits and transit documents for certain goods
With the right necessary documents, you can expect a smooth customs clearance.
Step 2 – Customs Declarations & EORI Registration
We file customs declarations directly with the customs office.
This step is critical for both import customs clearance and export customs clearance.
Register or validate EORI numbers
Submit declarations for import of goods and export of your goods
Provide support with ICS2 filings for airport entries
Our customs agents and experienced broker partners ensure all filings remain fully compliant with customs regulations.
Step 3 – Import Duties, Taxes & Charges
We calculate customs duties, duty rates, and clearance charges before payment.
You’ll always know your costs upfront.
Assess duties and taxes for different import clearance scenarios
Provide advice on tariff classification and trade agreements
Support for temporary import and simplified customs procedures
With transparent pricing and ongoing communication with customs, you’re never left guessing.
Step 4 – Release & Delivery
Once the goods are approved by customs authorities, we arrange delivery with trusted transport companies.
Distribution of goods across borders, throughout the EU, and across Europe
Cross-border planning with carriers for the efficient movement of goods
Europe-wide B2C delivery within 24–48 hours from Magdeburg hub
From the Wilhelmshaven sea container terminal (DEWVN, “Hamburg West”) to central Germany, your shipmentflows seamlessly into your supply chain.
How FLEX Logistik Handles Customs Clearance
We are more than a logistics company — we are your partner in international trade and a trusted customs broker.
Full-service solutions covering both import and export customs
Support with end-to-end customs processes, including post-clearance audits
Guidance on AEO certification, authorised economic operator benefits, and comprehensive customs strategies
Independent brokerage partners in Germany and Poland who know the needs of e-commerce merchants
We also assist with post-Brexit changes, bridging the gap between the UK and EU, and adapting to the EU’s evolving framework.
Who Needs Customs Clearance in Germany?
Our tailored customs solutions are designed for:
Online merchants importing goods from non-EU countries
Businesses needing a fiscal representative or indirect representation
Companies facing complex regulations for certain goods
Retailers and manufacturers requiring end-to-end clearance services
Customs Clearance Support for Non-EU Sellers
Selling to the EU requires navigating customs clearance procedures.
We make it easier by acting as your local representative.
Handling importer of record responsibilities
Assisting with export of your goods
Ensuring compliance with commercial invoice standards and common customs practice
Offering compliant customs solutions for shipments outside the EU
With our help, your business stays fully compliant while benefiting from efficient customs clearance services.
Why Choose FLEX Logistik for E-commerce Customs Clearance?
Our clients rely on us for speed, reliability, and compliance. That’s why our customs clearance service is trusted across industries.
Transparent pricing on duties and taxes
Tailored clearance services for e-commerce sellers
Experienced customs agents with knowledge of customs processes
Strong relationships with customs authorities and customs officials
Distribution solutions that keep your shipment moving throughout the EU
Additional Customs Services
We provide additional value for businesses managing import and export flows:
Guidance on simplified customs procedures
Assistance with necessary customs paperwork and customs procedures
Support with freight coordination and warehousing
Distribution and fulfilment from Magdeburg hub, reaching customers europe-wide
Let's Discuss Your Custom Clearance Needs!
Ready to simplify customs for your e-commerce business?
Contact FLEX Logistik today and let our specialists handle the paperwork, duties, and delivery — so you can focus on growth.
FAQs
- Q: How long does customs clearance take?
- It varies. With correct documents, most shipments clear quickly.
- Q: Who pays import duties and taxes?
- We calculate them and can act as importer of record to settle charges. You receive a detailed invoice.
- Q: Can you manage shipments from multiple origins?
- Yes! We regularly clear goods from China, India, USA, Canada, the UK, and more.
- Q: Where are you located?
- We operate at major access points: Wilhelmshaven sea container terminal, DEWVN (“Hamburg West”) and our central Germany hub in Magdeburg — enabling fast nationwide delivery.
