Customs Clearance Service in Germany - German Customs Broker
for e-commerce sellers on Amazon, Shopify, OTTO, Kaufland, eBay.de, Zalando, Decathlon, Real.de and more...
Locations: sea container terminal Wilhelmshaven, DEWVN (aka 'Hamburg West')
+ Magdeburg in central Germany (with 24-48 hour B2C delivery across DE)
OUR GOAL
To provide an A-to-Z e-commerce logistics solution that would complete Amazon fulfillment network in the European Union.
Importer of record, Indirect Representation, import duties, taxes, clearance charges - we will handle it all for you!
We understand challenges of e-commerce logistics, thus we have selected a group of independent and experienced customs agents in Germany and Poland, who understand the needs and specifics of online merchants when it comes to importing into the European Union from China, India, USA, Canada, United Kingdom or anywhere else.
How FLEX. Logistik Handles Customs Clearance
We are more than a logistics company — we are your partner in international trade and a trusted customs broker.
- Full-service solutions covering both import and export customs
- Support with end-to-end customs processes, including post-clearance audits
- Guidance on AEO certification, authorised economic operator benefits, and comprehensive customs strategies
- Independent brokerage partners in Germany and Poland who know the needs of e-commerce merchants
Customs Clearance in Germany: Key Aspects
Customs clearance in Germany is essential for importing goods into the EU from non-EU countries. As part of the EU, Germany follows the Union Customs Code (UCC), with national regulations handled by Zoll.
Key elements include:
- Zoll's Role: Enforcing EU and national compliance, collecting import duties and VAT (standard 19% German VAT applies to all commercial imports, regardless of value), and ensuring security via the EU's Import Control System 2 (ICS2).
- Required Documents: Critical documents include the Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Single Administrative Document (SAD), and an EORI number for all businesses involved in EU import/export.
- Importer of Record (IOR) & Indirect Representation: Non-EU businesses typically need an Indirect Representative (like a customs broker or fulfillment provider) to act as the IOR, taking legal and financial responsibility for the import.
- Streamlining the Process: Success relies on accurate HS codes, precise documentation, a valid EORI number, and ideally, partnering with experienced customs agents (like those FLEX. works with) to navigate complexities and avoid delays.
Navigating German customs requires attention to detail and expert support for smooth, compliant entry into the European market.
Who Needs Customs Clearance in Germany?
Our tailored customs solutions are designed for:
- Online merchants importing goods from non-EU countries
- Businesses needing a fiscal representative or indirect representation
- Companies facing complex regulations for certain goods
- Retailers and manufacturers requiring end-to-end clearance services
Customs Clearance Support for Non-EU Sellers
We make it easier by acting as your local representative.
Handling importer of record responsibilities Assisting with export of your goods Ensuring compliance with commercial invoice standards and common customs practice Offering compliant customs solutions for shipments outside the EU With our help, your business stays fully compliant while benefiting from efficient customs clearance services.
Why Choose Our Customs Broker to Export and Import Goods?
Our clients rely on us for speed, reliability, and compliance.
That’s why our customs clearance service is trusted across industries.
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Transparent pricing on duties and taxes
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Tailored clearance services for e-commerce sellers
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Experienced customs agents with knowledge of customs processes
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Strong relationships with customs authorities and customs officials
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Distribution solutions that keep your shipment moving throughout the EU
Understanding EORI Number and VAT Number
When importing goods into Germany or the EU, both an EORI number and a VAT number are essential for smooth and compliant customs clearance.
The EORI number (Economic Operators Registration and Identification) is required for all import and export activities. It acts as your business’s customs ID, allowing authorities to process shipments and complete customs declarations. Without it, your goods cannot clear customs.
The VAT number (Value Added Tax number) is used for tax purposes. It ensures VAT is correctly applied when selling goods within the EU and is required for invoicing and intra-EU trade.
In simple terms:
EORI number → for customs clearance
VAT number → for taxation and sales
Having both in place helps avoid delays and ensures your business stays fully compliant when importing into Germany customs.
Additional Customs Services
We provide additional value for businesses managing import and export flows:
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Guidance on simplified customs procedures
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Assistance with necessary customs paperwork and customs procedures
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Support with freight coordination and warehousing
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Distribution and fulfilment from Magdeburg hub, reaching customers europe-wide
The Process of Customs Clearance in Germany
The customs clearance in Germany begins with accurate documentation and ends when your goods are released by German customs.
This requires full awareness of laws and regulations, the role of customs authorities, and communication with customs officials.
Step 1 – Document Preparation and Verification
Every clearance depends on the right paperwork. We prepare and verify:
- Commercial invoice, packing list, and certificates of origin
- Declared country of origin and value of the goods
- Necessary permits and transit documents for certain goods
With the right necessary documents, you can expect a smooth customs clearance.
Step 2 – Customs Declarations & EORI Registration
We file customs declarations directly with the customs office.
This step is critical for both import customs clearance and export customs clearance.
- Register or validate EORI numbers
- Submit declarations for import of goods and export of your goods
- Provide support with ICS2 filings for airport entries
Our customs agents and experienced broker partners ensure all filings remain fully compliant with customs regulations.
Step 3 – Import Duties, Taxes & Charges
We calculate customs duties, duty rates, and clearance charges before payment.
You’ll always know your costs upfront.
- Assess duties and taxes for different import clearance scenarios
- Provide advice on tariff classification and trade agreements
- Support for temporary import and simplified customs procedures
- With transparent pricing and ongoing communication with customs, you’re never left guessing.
Step 4 – Release & Delivery
Once the goods are approved by customs authorities, we arrange delivery with trusted transport companies.
- Distribution of goods across borders, throughout the EU, and across Europe
- Cross-border planning with carriers for the efficient movement of goods
- Europe-wide B2C delivery within 24–48 hours from Magdeburg hub
From the Wilhelmshaven sea container terminal (DEWVN, “Hamburg West”) to central Germany, your shipmentflows seamlessly into your supply chain.
Let's Discuss Your Custom Clearance Needs!
Ready to simplify customs for your e-commerce business?
Contact FLEX. Logistik today and let our specialists handle the paperwork, duties, and delivery — so you can focus on growth.
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